Privacy Policy
We respect your privacy. This policy explains what information we collect, how we use it, and your rights.
Living Green Landscapes ("we", "us", "our") is a landscaping design and installation business based in Little Falls, Roodepoort, Johannesburg, South Africa. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and handle information when you visit our website at livinggreenlandscapes.co.za.
1. Information We Collect
Information you provide directly
When you submit our contact form, you may provide your name, email address, phone number, and a description of your project or enquiry. This information is sent directly to our email inbox via a secure form submission and is not stored on our website or any web server. We do not maintain a database of contact form submissions.
Information collected automatically
When you visit our website, certain information may be collected automatically by third-party services we use (see Section 4). This may include your IP address, browser type, device type, pages visited, time spent on pages, and how you arrived at our site.
2. How We Use Your Information
Information you submit through our contact form is used solely to respond to your enquiry and to discuss your landscaping project with you. We use this information to:
- Respond to your questions and project enquiries
- Provide you with a site consultation or project quotation
- Communicate with you throughout the design and installation process
We do not use your personal information for unsolicited marketing communications.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. Your information may be shared only in the following limited circumstances:
- Within our team: Your details may be shared among our staff members who are involved in managing or delivering your project.
- Trusted service providers: Where necessary for the delivery of your landscaping project — for example, a specialist contractor or supplier involved in your installation — we may share relevant details with that party. Any such sharing is limited to what is necessary and only occurs in connection with your specific project.
We do not share your information with advertisers, data brokers, or any unrelated third parties.
4. Third-Party Services & Tracking
Our website uses third-party analytics and advertising services that collect data about your visit. These services operate under their own privacy policies and may set cookies or similar tracking technologies on your device.
Google Analytics
We use Google Analytics to understand how visitors use our website (e.g. which pages are viewed, how long visitors stay, and where traffic comes from). Google Analytics collects anonymised usage data and may use cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Google Ads
We use Google Ads to advertise our services. Google may use cookies and similar technologies to show you our ads on other websites based on your previous visits to our site. You can manage your Google ad preferences at adssettings.google.com.
Meta (Facebook & Instagram) Pixel
Our website uses the Meta Pixel, which allows Meta Platforms (Facebook and Instagram) to track visitor activity for advertising purposes. This may be used to measure the effectiveness of our ads and to show you relevant advertisements on Facebook or Instagram. You can learn more about Meta's data practices and manage your preferences at Meta's Privacy Policy.
These third-party services may collect and process your data in countries outside South Africa. Their use of your data is governed by their own privacy policies, which we encourage you to review.
5. Cookies
Our website itself sets a minimal cookie to remember your display preference (light or dark mode). Beyond this, cookies on our site are set by the third-party services described in Section 4. You can control or disable cookies through your browser settings, though doing so may affect how some parts of our site function.
6. Data Retention
Contact form submissions are received into our email inboxes and are retained as email correspondence for as long as is necessary for business purposes (e.g. to service your project or manage ongoing communication). We do not store contact form data in any separate database or CRM system. Once your project is complete and communication is no longer required, we may delete related correspondence at our discretion.
7. Your Rights (POPIA)
As a South African business, we process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA). You have the right to:
- Be informed about the personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate personal information
- Request deletion of your personal information, where applicable
- Object to the processing of your personal information
To exercise any of these rights, please contact us directly using the details in Section 9.
8. Security
We take reasonable precautions to protect personal information submitted through our contact form. Our website is served over HTTPS (encrypted connection). Contact form submissions are transmitted securely. However, no method of electronic transmission is completely secure, and we cannot guarantee absolute security.
9. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights regarding your personal information, please contact us:
Living Green Landscapes
769 Cascades Road, Little Falls, Roodepoort, Johannesburg
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
Have a Question?
If you'd like to discuss your privacy or your landscaping project, we're happy to talk.